PRIVACY POLICY

At Northern Refrigerated we recognize the importance of protecting your personal information and are committed to processing it reasonably and in compliance with applicable law. We want you to know how we collect, use, share, and protect your personal information.

I.                   SCOPE AND PURPOSE:

This privacy policy (“Policy”) describes how we at Northern Refrigerated Transportation, Inc. (“Northern Refrigerated,” “we,” “us,” “our”, and/or “company”) may collect, use, and share information about you that we obtain from you or through www.northernrefrigerated.com and other websites and applications that link to this Policy (collectively, the “Sites”).

“Personal information” in this Policy includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a resident or a household. Personal information does not include publicly available information that is lawfully available to the general public.

Please Note:

  • This Policy does not apply to websites of third parties to which we provide links. We do not control and are not responsible for the privacy practices of other entities and we urge you to review any applicable third-party privacy policies for yourself.
  • We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Sites from outside of the U.S., please be aware that information collected through the Sites may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Sites or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the U.S. and other jurisdictions as set out in this Policy.

II.                WHAT PERSONAL INFORMATION WE COLLECT:

We may collect the following kinds of personal information when you use our services.

A.                 Information you provide to us:

When you contact us, we may collect some or all of the following types of information:

  • Identifying information, such as your full name, signature, email address, phone number, or address;
  • Online identifiers/account names;
  • Any other information you provide to us.

B.                 Information we collect through technology on the Sites:

We collect information through technology to enhance our ability to serve you. When you access and use the Sites, Northern Refrigerated collects information about how you interact with the Sites. We describe below a few of the methods we use to collect information through technology.

When you visit the Sites, we collect your device identifier, browser information, and Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, or association. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address.

Do We Use Cookies?

Yes. A cookie is a small piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as numbers of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor’s experience of a website by being associated with profile information or user preferences.

How to Express Privacy Preferences Regarding the Use of Cookies

While, many websites and applications, including our Sites, at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances, you can choose to have your browser warn you each time a cookie is being sent, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Like most websites, if you turn your cookies off, some of the features on the Site may not function properly. You can also delete cookies already on your device via the settings of your web browser. To learn more about cookies please visit https://www.allaboutcookies.org/.

III.             HOW WE USE YOUR PERSONAL INFORMATION:

Northern Refrigerated uses your personal information:

  • In ways that you would expect us to based on why we collected it.
  • To identify and authenticate you, such as to determine and validate whether you are an existing user of our services or products or a prospective client.
  • To maintain the safety, security, and integrity of our Sites and services, and for our own internal legal compliance purposes.
  • To manage, administer, and monitor our technology and website usage.
  • Other business purposes such as data analysis, developing new products and services or offerings
  • For other purposes explained at the time of collection, or for other business purposes consistent with the context of the collection of your information.

We may use information that does not identify you and could not reasonably be used to identify you (including information that has been aggregated, anonymized, or de-identified) for any purpose except as prohibited by applicable law.

DATA RETENTION

Information necessary to provide contracted services is maintained to comply with our legal obligations. Northern Refrigerated processes and stores your information based on our business needs, to the extent needed to complete purchases, maintain our customer and supplier relationships, and or provide you with the communications you requested, and to comply with legal obligations.

IV.             HOW WE SHARE THAT INFORMATION:

We do not rent, lease, or sell your personal information.  The following are some of the ways we share your information:

We share information with other entities in the following situations:

  • With service providers and vendors that provide services to us, such as to provide analytics, manage our content, or provide marketing insights.
  • We use Google Analytics. Information about Google Analytics and the ways in which you can control the information that is shared by your device when you visit the Sites can be found here: Privacy controls in Google Analytics – Analytics Help.
  • Where you have given us your consent to share or use information about you;
  • Where we are required by law or other legal process to disclose information, and where required, in response to a lawful request by public authorities, including meeting national security or law enforcement requirements;
  • Where we believe that it is necessary to avoid liability or violations of the law;
  • To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of all or any part of our business, provided that we inform the buyer it must use your information only for the purposes disclosed in this Policy;
  • At your request or direction, such as when you choose to share information with a social network about your activities on the Sites; or
  • To any other person with notice to you and your consent to the disclosure.

Notwithstanding the above, we may share information that does not identify you and could not reasonably be used to identify you (including information that has been aggregated, anonymized, or de-identified) except as prohibited by applicable law.

V.                HOW WE PROTECT THE INFORMATION WE COLLECT:

The security and confidentiality of your personal information is important to us. We have reasonable technical, administrative, and physical security measures in place to protect your personal information from unauthorized access or disclosure and improper use. We will make any legally required disclosure of any unauthorized access to your personal information.

VI.             STATE PRIVACY RIGHTS

Many states have enacted comprehensive data privacy legislation. Depending on the state in which you reside, you may be able to:

  • Access your personal information. You may have the right to obtain your personal data in a portable format that allows you to transmit the personal data to another entity. If your state provides for you to receive additional information regarding certain disclosures we make to third parties, we will provide this detail in our response to your access request.
  • Correct your personal information. You may have the right to correct your personal information, subject to verification.
  • Delete your personal information. You may have the right to delete your personal information, subject to certain exceptions.

To exercise your state privacy rights, please email us at Info@NorthernRefrigerated.com or call us at 1-800-692-5874. In compliance with applicable law, we may ask you to provide documentation to verify your identity. To expedite any request, we ask that you provide your:

  • First name*
  • Last name*
  • Middle initial
  • Email address
  • Phone number
  • Address*

* Required field

NOTICE REGARDING MINORS

We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our website is directed to children. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

If you learn that a child has provided us with personal information in violation of this Policy, or you are under 18 and would like information provided to us removed, please alert us at Info@NorthernRefrigerated.com.

VII.          HOW TO CONTACT US:

If you have any questions about this Policy or about how we handle your personal information, we’ll do our best to answer them promptly. Here’s how to contact us: at Info@NorthernRefrigerated.com, or at 1-800-692-5874, or by mail at:

Northern Refrigerated

Attention: Privacy Inquiry.

2700 West Main Street

Turlock, CA 95380

VIII.       PRIVACY POLICY UPDATES

We reserve the right to modify this Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. When we make changes to this Policy, we will post the updated policy on our Sites and update the Policy’s effective date. Your continued use of our Sites following the posting of changes constitutes your acceptance of such changes.

This Privacy Policy was Last Updated: January 30, 2026